I recently had a negative experience with this seller on Alibaba, and I feel compelled to share my dissatisfaction. The communication with the seller was incredibly difficult; despite promising prompt responses, they consistently failed to reply for days at a time.
I ordered black and white matcha sets from this seller and inquired about the possibility of purchasing individual items from the sets. The seller assured me that it was possible. Consequently, I placed an additional order for black and white matcha bowls and whisk holders. However, upon receiving the items, I was shocked to find that they were completely different from those included in the sets. The color shades, sizes, and materials were all mismatched. When I raised this issue with the seller, they flatly denied sending the wrong products.
To make matters worse, two sets arrived broken, and several boxes were heavily damaged, yet the seller refused to take any responsibility for the damages.